Tracking and selling maintenance agreements is difficult, and a missed appointment means a lost customer.
A cloud-based, turn-key solution that provides all the training, marketing, and management tools needed...Read more
You are now able to skip a visit, which sometimes is the result of your customer not contacting you or...Read more
My Service Agreement will help you keep your maintenance agreements more organized, and is easy to use...Read more
Tracking and selling maintenance agreements is difficult, and a missed appointment means a lost customer...Read more
"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so...."
"Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions...."
"Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution..."
"Customer service is the experience we deliver to our customer. It's the promise we keep to the customer. It's how we follow through for the customer. It's how we make them feel when they do business with us...."